Refund Policy

1. Digital Products & Instant Delivery

All products and services offered by GQ CRM | Marketing Mail are digital goods. There are no physical items, and nothing is shipped. Upon successful payment, your account is upgraded immediately and access to the Service is granted instantly through the user dashboard.

Because the Service is consumed in real time, the availability of refunds depends on the amount of platform resources you have consumed, as detailed below.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on your initial subscription payment. If you are not satisfied with the Service, you may request a full refund of the initial subscription fee within 7 days from the date of your original purchase, provided that:

• You have not consumed a substantial amount of platform resources, including but not limited to: AI/API credits, bulk email sends, large data exports, or automated verification credits; and
• Your usage during the guarantee period was limited to reasonable evaluation of the Service.

The 7-day guarantee applies once per customer and to the initial subscription payment only. It does not apply to renewals, upgrades, or separately purchased credit packs (see Section 3).

3. When Refunds Are Not Available

No partial or full refund will be issued in any of the following circumstances:

• After 7 days: refund requests received more than 7 days after the original purchase date;
• Substantial resource consumption: if you have already consumed significant platform resources, including AI credits, API quota, bulk email sends, large data exports, or any service that has been fully or partially delivered or consumed;
• Credit packs: purchased email/verification credit packs that have been partially or fully consumed are non-refundable (unused credit packs may be eligible for refund within the 7-day window, at our discretion);
• Elapsed billing periods: fees for billing periods that have already elapsed;
• Violation of terms: accounts terminated for violation of our Terms of Service are not eligible for refunds.

4. Cancellation Does Not Equal a Refund

Cancelling your subscription stops future automatic renewals. It does not automatically entitle you to a refund of any amounts already charged.

After cancellation, you will retain full access to the Service until the end of your current paid billing period. Amounts already paid for the current period are non-refundable, except where you qualify for the 7-day money-back guarantee described in Section 2.

5. Refund Processing & Timeline

Approved refunds are issued to the original payment method used for the purchase (e.g., your credit card via Stripe or your Creem payment channel).

Once a refund is approved, it is normally processed within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refunded amount to appear on your statement. We are not responsible for processing delays caused by your financial institution.

6. How to Request a Refund

To request a refund, email us at [email protected] with the subject line "Refund Request" and include:

• The email address associated with your account;
• Your subscription or order ID (visible on your dashboard's Billing page);
• A short description of the reason for your request.

We will review your request and respond within 2 business days.

7. Disputes & Chargebacks

We strongly encourage you to contact us before filing a dispute or chargeback with your payment provider. Most billing issues can be resolved quickly and directly with our support team.

Filing an unjustified chargeback may result in the suspension of your account while the dispute is under review by the payment provider, and may render you ineligible for future refunds.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes become effective when posted on this page. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.